Claim Manager- Construction Defect

Job Overview

Claims Manager – Construction Defect responsible for leading a team handling high exposure Primary and Excess Construction Defect claims at AXA XL.

Locations:
Los Angeles, CA | Hartford, CT | Exton, PA | New York, NY | Morristown, NJ | USA.

• Oversee colleagues and claim processes related to liability, damages, coverage, exposure evaluation, reserving and resolution of claims in accordance with AXA XL’s Global Claims Handling Principles.
• Conduct and coordinate timely audits of third‑party administrators (TPAs) and insureds claim files.
• Manage audits and ensure Financial Internal Controls (FIC) compliance across the team; drive analytics and data development for Underwriting and Actuarial through reporting on casualty claim trends.
• Collaborate with Underwriting teams on claim issues and trends, lessons learned, policy language review and marketing and business development activities.
• Provide superior customer service to policyholders and brokers ensuring high standards are upheld by all team members.
• Partner with internal and external counsel to manage litigation in an effective and cost‑efficient manner.
• Identify strategic and tactical needs solved through technology, process improvements, or training; maintain close supervision of vendor management and expense control within the unit.
• Focus on each team member’s performance, development and success.

• Strong technical background in Construction Defect claims: advanced experience with handling and supervising claims; proven ability to negotiate and settle large and complex claim files.
• Proven leadership skills: demonstrated experience managing claims handlers; ability to develop employee talent, manage performance and maintain engagement.
• Strong analytical skills and sound judgment; takes initiative and works independently.
• Dedication to customer service, professionalism and diplomacy in broker and insured relations.
• Excellent verbal and written communication, collaboration, presentation and influencing skills; effective at stakeholder communication at all levels.
• Ethical approach with impeccable reputation for ethics, integrity and professionalism.
• Education:
  
  Bachelor’s degree required.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for flexible working arrangements.
• Enhanced family‑friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

U.S. base salary range: USD 144,500 – 227,500.

United States – various offices (Los Angeles, CA; Hartford, CT; Exton, PA; New York, NY; Morristown, NJ).

AXA XL is an Equal Opportunity Employer.