Client Relationship Leader

Client Relationship Leaders (CRLs) nurture and cultivate long term client relationships with strategic accounts, building on their deep understanding of the market and robust internal networks to support clients holistically through their end-to-end experiences. CRLs serve as the main driver and point of contact to deliver AXA XL’s value proposition, making AXA XL seem big and feel small to the client and the account team.

Outstanding business, technical, and people acumen are essential for success in this key role.

What will your essential responsibilities include?

• Understand client’s business, strategic priorities, industry trends and risks they face.
• Develop proactive client insights and themes to take to clients.
• Understand the underwriting appetite and how it could support client needs.
• Assess and manage business growth and development opportunities.
• Set and track growth and profitability targets at the account level.
• Design strategy and action plan to achieve business goals and drive account plan execution.
• Coordinate account team effectively to ensure high productivity and lead effective meetings.

• Identify client service needs and customize service arrangements that manage client needs vs. AXA XL cost to serve.
• Identify and navigate appropriate resources and teams within AXA XL and across regions on behalf of clients.
• Remove roadblocks for account team and clients.
• Set resolution plan to address "at risk" client issues and elevate as required.
• Partner with the brokers to address service-related topics.

• Proactively identify growth opportunities.
• Support the cross-selling process to increase product density.
• Engage clients in risk dialogues to identify their needs and translate them into the right product and service propositions.
• Craft proposals, network internally, and collaborate with account teams to shape pitches.
• Co-innovate with clients, brokers, and account teams to bring unique services beyond the policy to clients.
• Influence deal terms to balance profitability with client needs and position AXA XL to win Lines of Business (LoBs).
• Deepen broker relationships to understand where business is placed.

• Manage client relationships and know how to collaborate with the account team to meet client expectations.
• Gather and act on client feedback and pursue continuous learning opportunities.
• Create relationship maps and manage engagement with key stakeholders.
• Understand client's buying centers, and how decisions are made.
• Conduct stewardship meetings.
• Invite relevant clients to flagship events, executive sponsor program, and local/regional client council program.

You will report to the Head of Client and Distribution.

We’re looking for someone who has these abilities and skills:

• Commercial Acumen / Relationship Building:
  Engages with c-suite executives and brokers, manages stakeholders and conflict, and negotiates for client interests.
• Business & Insurance Acumen:
  Demonstrates comprehensive knowledge, and expertise in the core principles, practices, and dynamics of the insurance industry within the broader context of business.
• Marketing & Communication:
  Understands the audience and tailors positioning of communication based on analysis of audience.
• Financial Acumen:
  Understands and applies insurance financial principles, assessing impacts on bottom-line and P&L.
• Data-Driven Decision Making / Strategic Solutioning:
  Simplifies complex issues, creates solutions, and uses data to support decision-making.

• Customer Centricity:
  Places customers first; understands and addresses customer needs, while also considering the interests of…