Patient Services Representative​/Comprehensive Care and Wellness

Patient Services Representative / Comprehensive Care and Wellness

4 days ago Be among the first 25 applicants

• Greets and registers patients in a prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed; posts all cancelled, re‑scheduled or no‑show appointments.
• Responsible for collecting all co‑pays and small balances and balancing the drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena).
• Answers telephone, screens calls and provides information as directed.
• In‑person regular and punctual attendance.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer service principles and techniques.
• Must be capable of screening and directing calls in a courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30‑50 pounds.

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

• Education:
  
  High School Diploma or Equivalent.

• Entry level

• Full‑time

• Health Care Provider
• Industries:
  Hospitals and Health Care