Membership Manager

Current Cardiopulmonary Resuscitation (CPR) required.

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Recruit and hire the highest possible caliber of staff.

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Serve as the lead customer service contact for members at the front desk.
• Demonstrate a working knowledge of all standard club operating procedures and policies.
• Communicate and interpret club policies and procedures to members and employees.
• Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
• Assist in the staffing, training, and performance management of Front Desk employees.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.
• Support company programs and promotion to help generate new sales leads for optimum membership growth.
• Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments.
• Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment.
• Achieve desired revenue goals through the leadership and motivation of employees.
• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Support personnel related problems or difficulties by following club procedure and documentation.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber of staff.
• Serve as a role model for employees.

• Implement and support company programs and promotion to help generate new sales leads for optimum membership growth.
• Oversee expense goals by managing payroll and general and administrative expenses.
• Ensure that the club meets Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
• Keep current in knowledge of key competitors.
• Conduct frequent facility walkthroughs.

• Successful management of all financial budgetary goals.
• Net Promoter Scores and Social Media Feedback Scores.
• Follow all policies and procedures.

• Strong leadership skills.

Compensation: $40,000.00 - $45,000.00 per year.

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state‑of‑the‑art cardio and strength training equipment, weight room, full‑service locker rooms with showers, tanning booths, Hydro Massage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, Body Web with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Crunch offers comprehensive benefits for eligible employees.