Case Manager

Position Summary:

The Case Manager serves as a member of the Prevention team of West Care Tennessee and works to ensure the delivery of quality services to their coworkers and to the individuals served in the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant (SSPGF). This role provides case management to eligible veterans and their families in suicide prevention, awareness, and community resource linkage.

The Case Manager position will have designated counties from the following county list:
Cocke, Greene, Hamblen, Jefferson, Knox and Sevier counties.

Essential Job Functions:

Support program alignment with the VA’s National Strategy for Preventing Veteran Suicide (2018)
Embrace and embody the mission, vision, guiding principles, and goals of West Care Tennessee.

First (walk-in) or second initial contact (after referral sent by Peer Support Specialist) with eligible veteran and/or family.

Schedule appointments with eligible veterans and/or family to complete program eligibility process and review required documentation (e.g., DD214).Develop and review wellness plans and assessments.

Complete a service plan and provide information for continued peer support and family intervention activities.

Facilitate one-hour weekly case management meeting with eligible veterans and/or their family by either virtual platform or telephone.

Assist eligible veterans and their families with community resources, employment (job readiness, resume and job search), housing assistance, and other needed veteran services.

Attend necessary monthly integrated staff team meetings in coordinating the care and services for each enrolled veteran and their families.

Maintain strong professional relationships with veteran organizations and other community agencies to receive referrals and utilize office space for meetings and group activities.

Maintain all case files and input data in VA tracking systems and the West Care Clinical Database System.

Submit weekly workplan/report on activities to Project Director on case management outcomes.

Work closely with Project Director, Peer Support, Community Outreach Coordinator and West Care Foundation Evaluation team regarding the collection of data and reporting of program outcomes.

Attend in-person and virtual program conferences and meetings, community meetings, and events as deemed necessary.

Complete professional development training from West Care training department.

Perform other duties as assigned.

Essential

Qualifications:

Certifications/Licenses:

Previous military employment preferred.

Valid driver’s license is required.

Education:

Graduation from an accredited two-year Community College or a four-year College/University with a degree in Communication, Sociology, Criminal Justice, Social Work, Psychology, or related human services field to the position is preferred.

Current and/or previous experience in a veteran service-related field of at least 3-5 years will be considered in lieu of a degree.

High School Diploma or equivalent is required.

Experience and

Competencies:

Basic knowledge of veteran services, behavioral health, social services, judicial system, law enforcement or related industry.

Experience with case management and administering assessments preferred.

Excellent communication skills including public speaking and group facilitation/training.

Some experience with performing outreach and marketing.

Ability to exercise good judgment and discretion.

Ability to work well in a team environment.

Ability to adhere to the highest standard of ethical conduct and confidentiality.

Professional appearance and demeanor.

Must be sensitive to populations served.

Research and evaluate data.

Experience with using data tracking systems.

Ability to work in different program systems in providing day to…