Patient Engagement Specialist - Women's Center

Patient Engagement Specialist - The Women's Center

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Copley Hospital, located in Morrisville/Stowe VT, is searching for a Patient Engagement Specialist to join our Women's Center. Patient Engagement Specialists facilitate communication with staff, patients, and physicians, ensuring a positive experience for patients in obtaining their desired appointments with providers.

This position is Full-Tme. Copley Hospital has a variety of shifts available across Full-Time, Part-Time, and Temporary needs. Please consider applying to discuss how your availability may align.

The role is responsible for collecting and validating demographic, socio‑economic, insurance, and co‑payment information at the time of service, and for ensuring compliance with all applicable state and federal laws, regulations, and policies governing the provision of health care.

• Telephone:
  Courteously answers calls within 3 rings; changes as needed.
• Registers and performs all related functions for Time of Service Patients: a. Explains and obtains all necessary patient consents in a complete and timely manner. b. Collects financial paperwork as required. c. Determines and collects patient co‑payment amount and issues receipt. d. Counts and verifies cash and payments with 100% accuracy. e. Processes cancellation of services as required, notifying all pertinent hospital personnel as necessary.
• Obtains and verifies patient information for pre‑registration: a. Obtains all relevant information from various scheduling offices. b. Confirms appointment with patient and/or follows up with patient in a timely manner should information be found to be incorrect or incomplete.
• Schedules special diagnostic tests for clinic patients as per providers’ orders. Communicates directly with the testing service or department and confirms the appointment with patients. Obtains screening information from patients as needed for different testing and ensures that this information is communicated to the appropriate department. Informs the patient of the scheduled date and procedure to follow on the day of test and ensures that the patient is scheduled for a follow‑up provider appointment following the test.
• Performs all functions associated with scheduling appointments for patients: communicating with patients, physicians, and other staff members by telephone; proficient with electronic medical records (EMR); collecting payments; solving scheduling problems.
• Charge Entry and Non‑patient encounter accounts: a. Enters and reconciles patient charges prior to posting to patient account. b. Processes and resolves non‑patient encounter paperwork.

• High school diploma or GED.
• Comfortable with multitasking; excellent telephone skills etiquette; organized; good follow‑up abilities; personable, establishes patient rapport; able to put patients at ease; some computer skills.

• Entry level

• Full-time

• Other

• Hospitals and Health Care