Pharmacy Technician

Job Summary

Pharmacy Technician at CVS Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues. We help people navigate the health care system by improving access, lowering costs, and being a trusted partner for every meaningful moment of health.

Within our Retail locations, our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

Technicians are often the first point of contact to assist our patients and customers, ensuring prescriptions are filled promptly, safely, and accurately while providing caring service that exceeds expectations. They apply Standard Operating Procedures (SOPs), best practices, and communicate effectively, contributing to a safe and inclusive culture.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Follow company SOPs at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, drop‑off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care: create heartfelt moments while serving patients at pick‑up, drive‑thru, and over the phone; offer immunizations and other services at the register; solve or escalate patient problems.
• Complete basic inventory activities such as putting away medication deliveries, cycle counts, returns‑to‑stocks, and waiting bin inventories, as permitted by law and directed by leadership.
• Support a high‑performing team, embrace a growth mindset, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs; volunteer to travel to stores in the market as needed.
• Understand and comply with all federal, state, and local laws, regulations, professional standards, and ethical principles, including controlled substance dispensing, record‑keeping, and patient privacy.
• Deliver additional patient health care services (e.g., immunizations, point‑of‑care testing, and volunteering at off‑site clinics) when allowable by law and supported by required training and certification.

• Complete additional licensure and training requirements to obtain Technician Immunizer status.
• Educate patients about the importance of vaccines and refer them to the pharmacist‑on‑duty for vaccination questions.
• Monitor for, and respond to, adverse reactions; report adverse reaction events per public health requirements.
• Review and collect patient information; track and document for each applicable patient.
• Monitor and manage vaccine supplies.

• Comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, including age, education, and licensure/certification.
• State‑level licensure and national certification requirements vary by state.
• If the state board does not set a minimum age, must be at least 16 years of age.
• If the state board does not set a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in a high school or high school equivalency program.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Attention and focus: concentrate on tasks, pivot quickly between tasks, confirm prescription information and label accuracy.
• Customer service and team orientation: actively help people in a friendly manner; respond appropriately to patient reactions.
• Communication skills: use verbal and written communication; practice active listening without interrupting.
• Mathematical reasoning: solve problems such as determining total tablets, day’s supply, and additional bottles needed.
• P…