Medical Secretary - Duke Neurosurgery of Morrisville

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Duke Neurosurgery of Morrisville – 10950 Chapel Hill Rd, Morrisville, NC 27560

We are seeking a Medical Secretary to perform administrative duties in support of general medical office activities to relieve medical professional personnel of clerical and administrative details and to maintain an efficient and effective operation.

• Screen and sort mail and documents.
• Acts as a liaison between clerifcal staff and providers for urgent appointments, access and other scheduling needs.
• Assist in scheduling and obtaing prior authorization for testing and procedures.
• Answer telephone calls, schedule appointments and respond to provider’s in-basket messages.
• Type medical reports and summaries, patient histories, operative notes, manuscripts and letters from rough draft to final copy ensuring accuracy and completeness.
• Schedule and maintain physician's calendar of appointments, meetings and vacations.
• Coordinate and schedule peer to peer reviews with providers and insurance;
  Assist with filing appeals for procedure denials.
• Monitor provider templates, assisting in achieving 100% utilization. Rescheduling patients affected by provider schedule changes.
• Other duties as assigned by supervisor.

• Work requires a general educational background normally equivalent to a high school education.
• Work requires two years of related medical clerical experience sufficient to acquire skills in transcribing medical terminology, office organization and communications.
• A completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.
• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
• Good customer service skills
• Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.