Customer Service Representative, Reliability; Onsite

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech‑savvy and love to multi‑task? Then you'll thrive as a professional Customer Service Reliability Representative tomer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum's connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

• Continuously learning and turning that knowledge into customer service wins
• Uncovering customer needs, creating solutions, and resolving problems
• Making a positive impression on customers through a best‑in‑class experience
• Representing a Fortune 100 company with professionalism and courtesy
• Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer‑centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

• Education
  :
  High school diploma or equivalent
• Language
  :
  Ability to read, write, speak and understand English
• Skills
  :
  Manage multiple customer interactions professionally and efficiently;
  Demonstrated organization, time management, and interpersonal skills
• Abilities
  :
  Handle multiple tasks
• Schedule
  :
  Ability to work a variety of schedules including nights, weekends, and holidays

• Minimum one year of call center or equivalent experience
• Customer service/technical support experience;
  Call Center Experience;
  Cable operations and/or telecommunications experience

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.