Customer Service Representative, Reliability; Onsite

Customer Service Representative - Reliability (Onsite, January Start)

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech‑savvy and love to multi‑task? Then you’ll thrive as a professional Customer Service Reliability Representative at Spectrum.
Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone for all of Spectrum’s connectivity services, including troubleshooting internet, video, and voice service issues and handling basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and company.

• Continuously learning and turning that knowledge into customer service wins
• Uncovering customer needs, creating solutions, and resolving problems
• Making a positive impression on customers through a best‑in‑class experience
• Representing a Fortune 100 company with professionalism and courtesy
• Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 call centers offering a variety of shifts. With a customer‑centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services.

• Education:
  
  High school diploma or equivalent
• Language:
  Ability to read, write, speak and understand English
• Skills:
  
  Manage multiple customer interactions professionally and efficiently; demonstrate organization, time management, and interpersonal skills
• Abilities:
  Handle multiple tasks
• Schedule:
  
  Ability to work a variety of schedules including nights, weekends, and holidays

• Minimum one year of call center or equivalent experience
• Customer service/technical support experience; call center experience; cable operations and/or telecommunications experience

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.