Customer Service Representative

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Work in an international and dynamic environment, share our success!

As our Customer Service Representative, your primary focus is to fulfill customer requests by processing sales orders, quotations and assisting with inquiries concerning order status, ship date, pricing and product availability inquiries. Serve as the Sales Support Helpdesk, which is the primary point of contact for any sales related inquiries. Proactively escalated known customer issues to the Customer Service Coordinator and collaborate to resolve issues.

We’re not just looking for hard skills:
We’re looking for people who bring their passion and talent to work.

• Assists in meeting Tecan US sales growth by accurately processing quotations, and sales orders accurately and assisting with customer order inquiries.
• Partners with Customer Service Coordinators to increase customer satisfaction
• Incorporates Tecan’s Vision & Values in business activities.
• Direct and daily interaction with Sales, Finance, Customer service group, and warehouse personnel, to assist with any aspect of sales process.
• Frequent contact with customers and the finance department all to ensure the customer inquiries and needs are fulfilled.
• Track all quotations and TAT from receipt to generation of “official quote”

• Ability to work well under pressure, to multitask
• Strong organizational skills
• Strong ability given to detail in all aspects of the job
• Ability to get the job done no matter what it takes.
• High level of commitment and initiative
• Ability to interact with all levels of staff as well as customers in an efficient and cooperative manner
• Ability to interact effectively with diverse groups inside and outside of the organization
• Ability to manage time effectively
• Dependability is a must for this position
• Excellent written and oral communication skills
• A desire to make a difference!
• Proven team players with a strong team work ethic and willingness to expand job functions to other areas when needed.

• Minimum associate degree in business and/or equivalent experience.
• Working knowledge of MS Office, Excel, and accounting systems.
• Familiar with Tecan US product line a plus.
• Familiar with SAP R3 a plus.

• Medical, Dental, and Vision, effective on your first day
• Health Reimbursement Account
• 401(k) Employer match on employee's first 6% contributions; no vesting period
• Long/Short-term disability insurance
• Employee Assistance Program (EAP)
• Accident, Critical Illness, & Hospital Indemnity
• Legal Shield/Identity Shield
• Discounted Pet Insurance

At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.