Global Customer Escalation & Advocacy Lead
Listed on 2026-10-10
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Customer Service/HelpDesk
Customer Success Management, Bilingual, Client Relationship Management, Customer Service Rep
The CAP Manager at Net App leads high-stakes customer escalations, advocating for the best interests of both customer and Net App and owning critical situations end-end. You will work with executive stakeholders and cross-functional teams to drive resolution, while guiding continuous improvement initiatives that raise support quality.
This is a hybrid, first-shift role (7am–4pm ET), three days in the Wichita, KS or Durham/RTP, NC offices, with opportunities to influence globally and shape trusted
This opening is for the Global Customer Escalation & Advocacy Lead role at Net App.
This role, Global Customer Escalation & Advocacy Lead at Net App, could be your next opportunity.
Are you ready to take on the Global Customer Escalation & Advocacy Lead role at Net App?
We would love to welcome a new Global Customer Escalation & Advocacy Lead to our group in Morrisville, NC, United States.
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