Customer Service Specialist

Provide exceptional customer service across all areas of the customer experience within a contact center environment. Serve as a primary point of contact for internal and external customers, ensuring inquiries are handled professionally, accurately, and efficiently.

• Handle inbound and outbound communications via:
  • Phone
  • Email
  • Fax
  • Other customer service channels

Respond to inquiries regarding:

• Order placement
• Order status and tracking
• Product information
• Inventory availability
• Product pricing
• Returns and credits
• Account status
• New account setup and maintenance

• Partner with internal departments to resolve customer issues
• Work closely with specialized Customer Service teams
• Support Sales teams as needed
• Maintain strong cross-functional relationships

• Execute customer service and order management processes accurately
• Meet Quality Assurance standards
• Achieve efficiency and productivity goals
• Identify opportunities for process improvement
• Provide recommendations to enhance operational effectiveness
• Adhere to company policies, core values, and ethical standards

• High School Diploma or equivalent
• Minimum of 2 years of customer service and/or order entry/data entry experience

• Associate's or Bachelor's degree
• Coursework in a business-related field
• 1+ years of additional customer-facing experience

• Strong customer-first mindset
• Commitment to delivering an exceptional customer experience

• Excellent verbal communication skills
• Strong written communication skills

• Proficiency with Microsoft Windows
• Working knowledge of Microsoft Word and Excel

• Strong attention to detail
• Excellent time management and organizational skills
• Analytical thinking and problem-solving capabilities
• Ability to multitask in a fast-paced environment
• Ability to professionally manage challenging customer situations
• Strong relationship-building and collaboration skills
• Ability to work effectively with stakeholders at all levels

• SAP experience
• CRM system experience
• Contact center/customer support experience

• Customer Focus
• Communication
• Attention to Detail
• Problem Solving
• Collaboration
• Time Management
• Adaptability
• Process Improvement
• Accountability