Exec Director, Cloud Ops and Infrastructure

Overview

Exec Director, Cloud Ops and Infrastructure

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business.

Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life. Discover what our 29,000 employees, across 110 countries already know.

Location and scope:
Based in Morrisville, NC or Bridgewater, NJ with a global team spanning NA, APAC, EMEA, and LATAM. A key focus is building a capability center in Hyderabad, India, to leverage global talent and follow-the-sun operations. This executive reports to the SVP of Core Technology and will align cloud infrastructure initiatives with life sciences business objectives and AI strategy.

• Cloud Strategy & Multicloud Operations – Define and execute a cloud strategy across Azure, AWS, Oracle Cloud and on-prem systems, ensuring interoperability. Oversee cloud infrastructure and services, aligning with AI/ML strategies and adopting emerging technologies.
• Infrastructure Management (Servers, Edge & Databases) – Oversee server administration (Windows/Linux), databases (SQL Server, Oracle), and edge deployments. Ensure reliable performance, optimize storage, and support real-time analytics use cases.
• Platform Engineering & Developer Enablement – Collaborate with engineering to develop an internal developer portal and self-service provisioning. Champion automation (IaC, CI/CD) and embed SRE/Dev Ops practices to drive developer productivity.
• Fin Ops and Cost Optimization – Lead Fin Ops initiatives, ensuring cost transparency and accountability. Optimize compute, storage, and network costs, forecast budgets, and implement cost-saving measures.
• Security, Compliance & Identity Collaboration – Work with Security teams on IAM, zero-trust, and compliance (GxP, HIPAA, GDPR). Integrate security into cloud ops, ensure audit readiness, and partner on incident/problem management.
• Vendor Management & External Partnerships – Own relationships with cloud providers (Azure, Oracle, AWS) and MSPs. Negotiate contracts, ensure SLA adherence, and continuously evaluate third-party solutions for operational excellence.
• User Experience, Performance & Problem Management – Champion end-user experience, ensuring high performance and reliability. Implement observability and strong problem management processes to drive continuous improvement.
• Leadership & Collaboration – Lead a global team across NA, APAC, EMEA, LATAM, and build capability in Hyderabad. Foster high-performance culture, attract and develop talent, and collaborate across Engineering, Security, Data/AI, and Finance. Communicate cloud strategy progress to executives.

• Bachelor’s degree in Computer Science, Engineering, or related field;
  Master’s preferred.
• 15+ years of IT infrastructure/operations experience, with 5+ years in senior leadership.
• Strong expertise in multicloud environments (Azure, AWS, Oracle Cloud).
• Experience in life sciences, pharma, or regulated industries preferred.
• Hands-on experience with servers (Windows/Linux), databases (SQL/Oracle), containers, and Kubernetes.
• Cloud certifications a plus.
• Proven ability to lead global teams, manage budgets, and deliver large-scale transformations.
• Excellent communication, problem-solving, and stakeholder management skills.
• Thought leader in cloud/edge computing with a forward-looking mindset.

Base pay range: $/yr - $/yr

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Benefits for this position may include a company car or car allowance, health…