Post Sales Solutions Engineer

Apply for the Post Sales Solutions Engineer role at N‑Able
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At N‑Able, we’re not just helping businesses be secure – we’re redefining what it means to be cyber resilient. Our end‑to‑end platform blends AI‑powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. The real power behind it all? Our people. We’re a global crew of N‑Able‑ites who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

• Build and foster relationships:
  Connect with partners to really understand their needs, tech stack, and how they’re using our products, making sure they get the most out of their investment in N‑Able.
• Technical expertise and guidance:
  Offer top‑notch technical advice by digging into complex requirements and making sure they fit well with N‑Able products. Work closely with partners to navigate any product gaps and mentor colleagues.
• Partner success advocacy:
  Be the voice of our partners in technical talks with Product Management and Development. Show them how they can get even more out of N‑Able products to boost their business.
• Solution design and implementation:
  Collaborate with partners to tackle their technical needs, guide them through creating custom monitoring, automation, and reporting solutions that fit their goals perfectly, and share best practices for deploying N‑Able products.
• Troubleshooting and problem solving:
  Get hands‑on with tricky technical issues, ensuring partners’ problems are resolved quickly, either directly or through support teams.
• Training and enablement:
  Provide training and support to both partners and internal teams, ensuring everyone gets the most out of N‑Able products.
• Market and competitive insight:
  Use your knowledge of MSPs and competitors to help with customer migrations and share insights that keep our partners ahead of the curve.
• Documentation and accountability:
  Keep track of partner interactions, project updates, and solutions, ensuring clear communication and alignment.

• A proactive and curious mindset, always ready to engage partners, ask the right questions, and dig into unique technical needs.
• Previous experience in a customer‑facing technical role, especially within an MSP or selling to MSPs.
• Strong communication and presentation skills, with the ability to lead and convey complex ideas clearly in face‑to‑face or in‑person meetings.
• Proficiency in Windows operating systems, scripting, automation, networking, and virtualization. Experience with Mac operating systems is preferred.
• A background in supporting Remote Monitoring and/or PSA solutions is a big plus.
• The ability to thrive in a fast‑paced, dynamic environment, showing initiative and independence while meeting set objectives.
• Strong self‑management and customer service skills, ensuring you can handle multiple projects and partner needs.
• A technical degree is complementary, but your experience and skills are what really count.
• Willingness to travel up to 5‑10% of the time.

• Fully covered medical, dental and vision – for employee and eligible dependents
• Generous PTO and observed holidays
• 2 Paid Volunteer Days per year
• Paid parental leave
• 401(k) with company match and Flexible Spending Accounts
• Employee Stock Purchase Program
• Free lunch twice per week at Collaboration Hubs
• On‑site gym access at select Collaboration Hubs
• Wellness rewards
• Funding‐raising opportunities as part of our giving program
• N‑Able Learning – custom learning experience as part of our investment in you

At N‑Able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. We partner with technology leaders who support companies worldwide by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers so they can thrive at every stage of growth, and at the heart of this effort is our network of N‑Able‑ites – a global team of extraordinary, diverse creators dedicated to making a difference in how our partners do IT.

• Entry level

• Full‑time

• Engineering and Information Technology

• Computer and Network Security