Exec Director, Cloud Ops and Infrastructure

Exec Director, Cloud Ops and Infrastructure

Updated: September 19, 2025
Location: Morrisville, NC, United States
Job :

Description

Exec Director, Cloud Ops and Infrastructure

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job Responsibilities

Key Responsibilities Cloud Strategy & Multicloud Operations

Define and execute a cloud strategy across Azure, AWS, Oracle Cloud and on‑prem systems, ensuring interoperability. Oversee cloud infrastructure and services, aligning with AI/ML strategies and adopting emerging technologies.

Infrastructure Management (Servers, Edge & Databases)

Oversee server administration (Windows/Linux), databases (SQL Server, Oracle), and edge deployments. Ensure reliable performance, optimize storage, and support real‑time analytics use cases.

Platform Engineering & Developer Enablement

Collaborate with engineering to develop an internal developer portal and self‑service provisioning. Champion automation (IaC, CI/CD) and embed SRE/Dev Ops practices to drive developer productivity.

Fin Ops and Cost Optimization

Lead Fin Ops initiatives, ensuring cost transparency and accountability. Optimize compute, storage, and network costs, forecast budgets, and implement cost‑saving measures.

Security, Compliance & Identity Collaboration

Work with Security teams on IAM, zero‑trust, and compliance (GxP, HIPAA, GDPR). Integrate security into cloud ops, ensure audit readiness, and partner on incident/problem management.

Vendor Management & External Partnerships

Own relationships with cloud providers (Azure, Oracle, AWS) and MSPs. Negotiate contracts, ensure SLA adherence, and continuously evaluate third‑party solutions for operational excellence.

User Experience, Performance & Problem Management

Champion end‑user experience, ensuring high performance and reliability. Implement observability and strong problem management processes to drive continuous improvement.

Leadership & Collaboration

Lead a global team across NA, APAC, EMEA, LATAM, and build capability in Hyderabad. Foster high‑performance culture, attract and develop talent, and collaborate across Engineering, Security, Data/AI, and Finance. Communicate cloud strategy progress to executives.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Engineering, or related field;
  Master’s preferred.
• 15+ years of IT infrastructure/operations experience, with 5+ years in senior leadership.
• Strong expertise in multicloud environments (Azure, AWS, Oracle Cloud).
• Experience in life sciences, pharma, or regulated industries preferred.
• Hands‑on experience with servers (Windows/Linux), databases (SQL/Oracle), containers, and Kubernetes.
• Cloud certifications a plus.
• Proven ability to lead global teams, manage budgets, and deliver large‑scale transformations.
• Excellent communication, problem‑solving, and stakeholder management skills.
• Thought leader in cloud/edge…