Hybrid Cloud AIOps architect

United States of America - North Carolina - Morrisville

Job Summary

We are seeking a seasoned and visionary AIOps Architect to design and guide the development of next-generation intelligent operations platforms. The ideal candidate has deep technical expertise in observability, incident automation, IT service management, and AI/ML model integration, with proven experience architecting scalable AIOps systems in enterprise or hybrid cloud environments.

• Lead the end-to-end technical architecture of AIOps platform, covering:
• Observability Stack – ingestion and normalization of logs, metrics, traces, events across multi-cloud and on-prem systems.
• Event Correlation & Noise Reduction – design of AI/ML-driven correlation engines, pattern recognition models, and alert suppression logic.
• ITSM Integration – architecture for bidirectional flows with incident/change/problem management systems (e.g., Service Now, Jira Service Management).
• CMDB & Topology Mapping – automated discovery pipelines and dynamic service graph construction.
• Operations Copilot (AI Agent) – design agent-based interfaces using frameworks like Lang Chain, Dify to assist engineers in root cause analysis, diagnostics, and resolution.
• Automation Framework – integration with runbook engines (e.g., Stack Storm, Rundeck, Ansible) for closed-loop remediation.
• AI/ML Engine – orchestration of model lifecycle (training, deployment, feedback loops) for anomaly detection, forecasting, and scoring.
• Smart Dashboard & Analytics – scalable and real-time visualization architecture, including GPU/AI workload insights.
• Evaluate and select technologies and architectural patterns aligned with performance, resilience, and security requirements.
• Collaborate with product managers, data scientists, SREs, and platform teams to convert business requirements into system-level blueprints.
• Provide technical leadership to engineering teams during design, development, and rollout of AIOps features.
• Contribute to architectural governance, design reviews, and standardization of reusable components.
• Benchmark against leading AIOps solutions in the market (e.g., Dynatrace, Moogsoft, Instana, IBM Watson AIOps).

• 8+ years of experience in IT architecture, Dev Ops/SRE systems, or enterprise cloud platforms, with at least 3 years focused on AIOps or observability systems.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical field.

• Deep hands-on experience with observability tools (e.g., Prometheus, Grafana, Open Telemetry), ML-based correlation engines, and ITSM systems.
• Familiarity with intelligent agent development (Lang Chain, Dify, LLMOps tool chains) and integration into operations workflows.
• Strong knowledge of infrastructure automation, CMDB modeling, and cloud-native architecture (Kubernetes, microservices, event buses).
• Proficiency in designing scalable data pipelines, real-time analytics, and AI-driven recommendation engines.
• Understanding of security, compliance, and data governance implications for AIOps platforms.
• Excellent communication and documentation skills with ability to lead architectural decisions across global teams.

The base salary budgeted range for this position is $190k - 240K. Individuals may also be considered for bonus and/or commission.

Lenovo’s various benefits can be found on

In compliance with Colorado's EPEWA, the expected Final date to receive applications for this position is November 27, 2025. This applies to both external and internal candidates.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations
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United States of America - North Carolina - Morrisville;
United States of America;
United States of America - North Carolina;
United States of America - North Carolina - Morrisville

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