Technical Documentation Specialist - Morrisville NC

Technical Documentation Specialist - Morrisville NC at Ascom

Technical Documentation is extremely important in the highly regulated medical device industry. Ascom must ensure compliance with all requirements on distribution, collection, storage, and maintenance of product documentation. The Technical Documentation Specialist develops, prepares, and/or maintains documentation for users, service engineers, and other technical stakeholders, while researching, reviewing, and incorporating technical information into the documentation. This is a hybrid position.

• Responsible for writing, distribution, collection, storage, and maintenance of documentation for products and offerings at Ascom.
• Produce high‑quality technical documents such as data sheets, installation and configuration instructions, user manuals, and system documentation.
• Ensure regulatory and quality requirements on Instructions for Use are met.
• Maintain Ascom’s document publishing platform.
• Lead reviews of documentation, ensuring regular updates and accuracy; revise outdated documents.
• Collaborate with product managers, engineers, project managers, and technical support teams to collect necessary information for documentation creation and updates.
• Design, maintain consistency, and implement user documentation according to operational and quality guidelines, focusing on functionality, readability, conciseness, cost, and development time.
• Provide training, coaching, and feedback to contractors and new employees working with user documentation.

• Bachelor’s degree in information design or a related area, or equivalent experience.
• 3–5 years of relevant working experience.
• Knowledge of Ascom’s product portfolio.
• Excellent interpersonal and collaboration skills.
• Excellent written communication skills in English.
• General text layout, text design, and graphical skills.
• Organizing skills: ability to plan and coordinate with others.
• Ability to self‑organize and manage priorities.
• Strong drive, commitment, curiosity, and passion for technical communication.

Seniority Level: Mid‑Senior |
Employment Type: Full‑time |
Job Function: Marketing, Public Relations, and Writing/Editing |
Industries: IT Services and IT Consulting