Tech Ops Engineer

Job Summary

Net App’s Instaclustr offering provides open source as-a-service, delivering reliability  Tech Ops Engineer, you will be part of our Tech Ops team who maintain and support our large fleet of cloud-hosted Apache Cassandra, Kafka, Open Search & other open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, operations and incident response.

You will be working with other teams, including Product Management, Development Teams and Customer Success to help drive and shape the way we support our customers.

• Provide expert operational support to our nodes running in the cloud (AWS/Azure/GCP), using technologies such as Unix or Linux (CoreOS, Ubuntu), Docker, and languages including Java, Python and bash.
• Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers on Apache Cassandra, Apache Kafka, Elastic Search, Redis and other supported technologies and maintain a high standard of customer communication.
• Investigate issues and apply standard change and maintenance procedures to optimize the performance and stability of production systems.
• Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet.
• Develop and continually improve our suite of internal automation tools, applications, documentation, processes and procedures.
• Be a proactive, reliable and supportive member of the Tech Ops team, and participate in a 24/7 rotating shift roster.

• Strong knowledge and experience with Unix/Linux and be comfortable working from the command line. This is essential, there are no GUIs here.
• Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, resource management, and networking.
• Previous experience working with databases and/or Open-Source Techs (managing standard tasks, handle production issues, performance tuning) in a support role.
• Programming skills in Python, bash scripting, SQL, and source code control using Git.
• Exceptional ability to communicate clearly and professionally in written and verbal in English is essential.
• Demonstrated ability to multitask.
• Passion for all things IT, and especially open source.
• Any customer service experience is favourable.

A Bachelor of Science Degree in Engineering or Computer Science with 2 years of experience, a Master’s Degree, or equivalent experience is required.

Compensation:
The target salary range for this position is 104, USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies.

Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity

Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why Net App?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.