IT Support Administrator

Responsibilities

• Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
• Escalate issues to Tier 3 as needed.
• Build, maintain, and deploy end-user system images on devices
• Manage all work in the service desk ticketing system
• Provide remote support for US & International offices
• Perform all work according to the defined process while keeping pace with fast business growth
• Assist in developing and documenting improvements to current processes
• Conduct one-on-one and small group training to end users on supported technologies
• Assist in the ordering, receiving, storage, deployment, and retirement of PC assets
• Work with third-party vendors to augment the functions of Internal IT
• Travel periodically to company locations

• Great interpersonal & customer service skills, and a good team player
• 2+ years of related IT Support experience
• Windows 10 troubleshooting
• One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc)
• Good analytical problem-solving skills to isolate and resolve problems
• Experience working from a help desk management system
  
  Able to lift and palletize heavy equipment. (PCs, monitors, and printers)
• Strong verbal and written communication skills
• Ability to work independently and in teams reaching high levels of productivity
• Comfortable switching quickly between tasks
• Demonstrates strong work ethic
• Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution

• Office 365 experience
• iPhone & Android OS config & troubleshooting
• Windows 7 / 10 troubleshooting
• Macintosh support

Due to ITAR regulations, only candidates who are U.S.Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this

position.