Clinical Applications Specialist

Position Summary

The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bio Merieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world‑class support for all customers.

Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment.

• Bachelor degree in a biological science and 2+ years of Clinical Microbiology laboratory or Molecular Biology experience required.
• AAS degree in a biological science and 4+ years of Clinical Microbiology laboratory or Molecular Biology experience accepted.

• Medical device industry experience a plus.
• Customer facing experience preferred.
• Networking or LIS/LIMS experience preferred.

• Consistently upholds and reflects the core ethical principles and values that bio Merieux promotes.
• Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
• Intermediate: applies skills independently in most situations; handles moderately complex tasks with occasional guidance
• Ability to work cross‑functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
• Ability to cooperate with others at all levels including leadership
• Thriving in a fast‑paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Effective written and verbal communication skills
• Knowledge of bio Merieux products and Salesforce is a plus.

• Ability to remain in stationary position, often standing, for prolonged periods
• Total travel: 15%
  -Domestic travel required: 10% /International travel required: 5%

The estimated salary range for this role is between $72,100 - $84,600. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bio Merieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage…