More jobs:
Service Desk Analyst; Helpdesk
Job in
Morrisville, Wake County, North Carolina, 27560, USA
Listed on 2026-01-12
Listing for:
Yochana
Seasonal/Temporary
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Senior Recruitment & Resource Specialist at Yochana IT Solutions INC
- Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
- Phone support experience is mandatory.
- Experience in Technical helpdesk or technical call center support is required.
- Hands‑on experience with Azure AD, Intune/MDM, MFA, and VPN support.
- Familiarity with ticketing tools like Service Now or Jira Service Management.
- Excellent communication, customer service capability, and problem‑solving skills.
- Ability to follow processes and work in a structured SLA‑driven environment.
- A proactive mindset with the ability to make a meaningful impact.
- Customer focused with eagerness to learn and grow continuously.
Seniority level:
Associate
Employment type:
Contract
Job function:
Engineering, Information Technology, Analyst
Industries: IT Services and IT Consulting
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