Human-Centered Learning Experience Specialist

Human-Centered Learning Experience Specialist

Location: US-North Carolina-Raleigh

As a Human-Centered Learning Experience Specialist at Align, you will shape global learning solutions grounded in learning science, data-driven methodologies, and evidence-based practices. You will use human-centered design and creative problem-solving to enhance science-backed instructional strategies and ensure learning experiences are intuitive, effective, and measurable.

Role Expectations AI Literacy, Adoption, and Emerging Technology

• Lead the creation and delivery of AI literacy experiences that build confidence and capability among employees and leaders.
• Actively partner with Learning and Development teams to embed AI tools, including Copilot and automation technologies, into learning workflows and business processes.
• Champion responsible AI adoption by facilitating demos, storytelling, training, and feedback loops with internal teams.
• Stay informed on emerging technologies and evaluate their potential to enhance learning design, digital engagement, and content delivery.

Learning Science, Research, and Evidence-Based Design

• Demonstrate strong fluency in learning science by consistently applying evidence-based instructional principles to design, evaluate, and improve global learning experiences.
• Proactively conduct and synthesize user and learner research, using methods such as surveys, interviews, ethnographic observation, personas, and usability testing to guide design decisions.
• Translate research findings into clear, measurable, and actionable design recommendations that meaningfully improve learning outcomes and engagement.
• Regularly use analytics, reporting, and assessment data to evaluate impact and drive ongoing optimization of learning programs.
• Ensure all digital learning, assessments, and content meet global standards for usability, accessibility, and quality.

Human-Centered Design and Experience Strategy

• Apply human-centered design approaches to create intuitive, inclusive, and user-friendly learning processes and digital experiences.
• Develop and maintain personas, journey maps, and workflow designs that reinforce learning-science-driven solutions.
• Contribute to the experience design of enterprise programs, including onboarding, leadership development, and AI upskilling initiatives.
• Maintain high-quality digital learning environments by leading comprehensive quality assurance for platforms and content.

Creative Communication and Engagement

• Support strategic communication efforts for global learning initiatives by using storytelling, multimedia, and digital channels to strengthen adoption and engagement.
• Contribute to the creation of interactive and visually engaging assets, including videos, graphics, and gamified elements, that reinforce learning-science outcomes.
• Maintain and enhance custom LMS pages using HTML and CSS as needed to support communication and navigation.

Collaboration, Change Enablement, and Continuous Improvement

• Act as a connector across Global Learning Experience, HR, and business units by building strong partnerships and aligning learning solutions with organizational goals.
• Participate in innovative initiatives and contribute to the development of an industry-standard content library.
• Identify and address opportunities for process improvement that increase efficiency, scalability, and learner-centered design.
• Collaborate effectively with vendors and internal partners to deliver high-quality, evidence-based learning experiences.

What We're Looking For

• 4+ years of experience in learning design, instructional design, human-centered design, human-computer interaction, learning technology, or related fields.
• Deep understanding of learning science, evidence-based instructional strategies, and data interpretation for learning.
• Proven experience with human-centered design methods, UX research, and usability principles.
• Strong grasp of AI tools and their application in HR, learning, and workflow optimization.
• Ability to analyze quantitative and qualitative data, synthesize findings, and articulate clear and actionable recommendations.
• Excellent communication, collaboration, customer service, and stakeholder…