Senior SOC Analyst

Why N‑able

At N‑able, we’re not just helping businesses be secure – we’re redefining what it means to be cyber resilient. Our end‑to‑end platform blends AI‑powered capabilities and flexible tech stacks so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N‑ablites who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

If you’re into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do – and in you. Join a team where you can make a difference!

The Senior SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high‑priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, the Senior SOC Analyst plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.

This is a hybrid role that requires 2-3 days per week in our Morrisville (RTP), NC. The shift for this role is 9am-6pm EST, either Tuesday‑Saturday or Sunday‑Thursday, so you’ll enjoy your Mondays and Fridays off!

Advanced Security Support and Analysis

• Take ownership of complex or high‑priority customer service requests that require in‑depth analysis and troubleshooting.
• Conduct investigations using advanced tools and techniques to identify root causes of issues.
• Perform detailed incident triage, analysis, and support for escalated security alerts.

Technical Escalation Point

• Act as a key technical escalation point for Support Analysts handling advanced issues.
• Provide expert analysis and recommendations on escalated cases.
• Collaborate with Blue Team analysts during surges in alert activity.

Mentorship and Training

• Mentor Support Analysts by sharing expertise and best practices.
• Assist in onboarding, and provide peer review for new hires.
• Set an example in professional communication, problem‑solving, and customer service.

Peer Review and Quality Control

• Review and provide feedback on the work of Support Analysts.
• Perform peer reviews on incident reports and customer documentation.
• Recommend process improvements or training areas based on observations.

• 4-6 years of experience in SOC, Managed Detection Response, or equivalent cybersecurity role.
• Proven experience handling escalations and complex investigations.
• Bachelor’s degree in Cybersecurity, IT, or related field (or equivalent experience).
• Advanced knowledge of SOC operations, incident support, and analysis techniques.
• Ability to mentor and support less experienced analysts.
• Excellent communication skills for both technical and non‑technical audiences.
• High proficiency with SIEM, IDS/IPS, EDR, and related tools.
• Analytical and detail‑oriented with a passion for solving problems.
• Strong mentor and team player.
• Calm and dependable under high‑pressure situations.
• Ethical, professional, and dedicated to customer security.
• Ability to work on a 24/7 shifting model. The standard shift is 9am‑6pm EST, either Tuesday‑Saturday or Sunday‑Thursday.

• Fully covered medical, dental and vision – for employee and eligible dependents!
• Generous PTO and observed holidays
• 2 Paid Volunteer Days per year
• Paid Parental Leave
• 401(k) with company‑match and Flexible Spending Accounts
• Employee Stock Purchase Program
• On‑site gym access at select Collaboration Hubs
• Wellness rewards
• Fun‑raising opportunities as part of our giving program
• N‑ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility

At N‑able, our mission is to protect businesses against evolving cyberthreats with an end‑to‑end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI‑powered capabilities, market‑leading third‑party integrations, and the flexibility to employ technologies of choice‑to transform workflows and deliver critical security outcomes. Our partner‑first approach combines our products with experts, training, and peer‑led events that empower our customers to be secure, resilient, and successful.