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IT Support HelpDesk/Support Technical Support

IT Help Desk Technician – Tier 1 Support & SLAs

Job in Morrisville, Wake County, North Carolina, 27560, USA
Listing for: Gravity IT Resources
Full Time position
Listed on 2026-01-21
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading technology solutions provider is seeking a Solutions Support Technician in Morrisville, North Carolina. Ideal candidates will have at least 1 year of experience in a customer-facing help desk role. Responsibilities include troubleshooting technical issues and ensuring timely resolutions in line with SLAs. Knowledge of Active Directory and familiarity with ITIL v3 frameworks are strong assets. Join a team committed to enhancing communication and service delivery in the healthcare sector.
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