Sr. Solutions and Services Architect Manager

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US $83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our Story Hub.

• United States of America
  - North Carolina
  - Morrisville
• United States of America
• United States of America
  - North Carolina

Key responsibilities include:

• Team Leadership
  - Lead, manage, coach and mentor a high-performance Solution Architect team to drive DWS Revenue, Win Rates and Customer Satisfaction specifically in Managed and Professional Services.
• Team and Stakeholder Communications - ensure effective verbal and written communication within the Pre-sales Solution Architect team and across internal Lenovo stakeholders, executive, management and individual team members
• New and Team Measurements Reporting
  - Hire, on-board, acclimation and training of Solution Architects; assignment, tracking workloads and priorities including managing scorecard metrics, KPIs and monitor team performance. Reporting, tracking and providing metric based feedback to the team; people manager role and responsibilities
• Team Competency - ensure team is constantly upskilled to keep current on new and updated Offerings, Portfolio and Market skills training. Alignment and deep understanding of Lenovo Delivery Services.
• External Customer facing - effective and frequent Customer facing engagement with Lenovo Customers, Service Delivery Partners and Channel Providers
• Market Competency - ensure understanding Market and Competitive factors facing Lenovo Services and Offerings, including but not limited to current market trends, competitive landscape and emerging technology.
• Opportunity based proposal support - includes Solution Development, Architecture alignment with Customers environment and mapping Lenovo Solutions to Customers business challenges
• SoW Responsibilities - review, edit and identify key Lenovo and Customer risks within contractual framework
• Portfolio rollouts; enable the teams understanding of current and emerging technology, trends and toolsets in the industry
• Team Processes and Resources - develop structured resource repositories for solutioning and SOW creation; constantly reviewing and improving solutioning standards / tools for Solution Architects for existing and newly-added solution and services; management level SOW reviews, financial modeling reviews and execution (project allocation) reviews
• Quality Assurance - provide guidance to the team to build quality into all solutions and financial modeling; creating and revisiting process flows to ensure optimal efficiencies; setting standards for discovery, white-boarding and other scoping techniques
• Cross Functional Alignment - align to business priorities; work with the extended internal teams including services…