Lead Oracle APEX Engineer - SQL & REST Expert
Listed on 2026-10-23
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IT/Tech
AWS, Cloud Computing: Infrastructure & Operations
AWS Contact Center Foundation Engineer (Amazon Connect + Amazon Bedrock)
Must have skills:
Hands-on experience with Amazon Connect implementation and administration.
Experience with Amazon Bedrock and Generative AI use cases.
Strong knowledge of AWS Lambda, API Gateway, IAM, Cloud Watch, S3, DynamoDB, and Event Bridge.
Preferred skills Experience integrating CRM/ITSM platforms (e.g., Salesforce, Service Now) is preferred.
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
Proficiency in Python, Node.js, or Java for serverless development.
Detailed Job Description
:
Seeking an AWS Contact Center Foundation Engineer with hands-on experience in designing and implementing cloud-based contact center solutions using Amazon Connect and Amazon Bedrock. The ideal candidate should have experience integrating AI capabilities, building conversational experiences, and implementing scalable, secure contact center architectures on AWS.
Key Responsibilities:
Design, configure, and deploy Amazon Connect contact center solutions.
Integrate Amazon Bedrock for GenAI-powered virtual agents, agent assist, call summarization, and knowledge retrieval.
Develop and integrate contact flows, IVR, chat, voice, and omnichannel solutions.
Build integrations with AWS services such as Lambda, Lex, S3, DynamoDB, API Gateway, and Cloud Watch.
Configure security, IAM roles, encryption, monitoring, and operational best practices.
Collaborate with business and technical teams to gather requirements and implement solutions.
Required Skills:
5+ years of experience in AWS cloud technologies.
Hands-on experience with Amazon Connect implementation and administration.
Experience with Amazon Bedrock and Generative AI use cases.
Strong knowledge of AWS Lambda, API Gateway, IAM, Cloud Watch, S3, DynamoDB, and Event Bridge.
Experience integrating CRM/ITSM platforms (e.g., Salesforce, Service Now) is preferred.
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
Proficiency in Python, Node.js, or Java for serverless development.
Familiarity with Infrastructure as Code (Cloud Formation/CDK/Terraform) is a plus.
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