Omnichannel Program Manager, B2B Digital Commerce

* United States of America
- North Carolina
- Morrisville

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Lenovo Pro & Enterprise Pro (B2B) have emerged as Lenovo’s premier direct eCommerce and loyalty programs dedicated to businesses of all sizes who buy products directly from  or telephone sales support. The Global Omnichannel Program Manager will be accountable for building and scaling programs that expand reach, improve the customer journey, and increase Lenovo direct share while deeply understanding how customers prefer to buy VAR, mid-market, retail, digital, and sales-assisted experiences.

The position will report directly to the Director of Enterprise Pro and have dotted line responsibilities for the Director of Lenovo Pro.

This position has a hybrid schedule at our Morrisville, NC location and is onsite 3 days per week and remote for 2 days.

• Deeply understand how B2B customers prefer to buy technology products and solutions.
• Develop new strategies and execute programs that drive the adoption of direct B2B eCommerce solutions.
• Create experiences that smoothly move customers from multiple entry points to the appropriate level of service that meets their business needs, regardless of size of business.
• Build strategies that deepen B2B customer relationships and move them up the value chain as they grow, and their needs evolve.
• Identify growth opportunities to increase customer acquisition, share, conversion, repeat purchase, and lifetime value.
• Capture and scale best practices across Geos, reducing duplication and accelerating adoption of proven approaches.
• Partner with Geo teams to assess local opportunities, prioritize initiatives, and create actionable market playbooks.
• Serve as the cross-functional program lead, aligning stakeholders around customer needs, business priorities, deliverables, and decisions.
• Use customer insights, market data, and program performance to shape strategy and recommend improvements.

• 5 years of Experience with Omnichannel Programs.
• 8 years of Experience with B2B eCommerce program management, Merchandising, and Marketing.
• Bachelor’s degree in Business, program management, marketing or related field.

• 7+ years of Experience with Omnichannel Sales and demonstrated success with a .com domain.
• 10+ years of Experience with B2B eCommerce program management, Merchandising, and Marketing.
• 5+ years of Experience working on global project teams.
• Ability to work on cross-functional teams across dotted lines and levels.
• Ability to influence decision making without direct authority.
• Proactive thinker with demonstrated…