Client Services Manager

Client Services Manager

Millennium Print Group, a subsidiary of The Pokémon Company International, is a leading manufacturer of trading card games and collectibles based in North Carolina’s Research Triangle Park. With a world‑class operation founded in 2014, we are dedicated to exceptional quality, customer focus, and market agility.

• Production Tracking:
  Create and maintain comprehensive production workflows for pressroom, laminating, and foil stamping areas to track projects through the process.
• Cross‑Functional Coordination:
  Collaborate with Planning, Prepress, Client Services, Sales, Purchasing, and production departments to gather critical scheduling information.
• Production Optimization:
  Work with manufacturing operations to enhance throughput and maximize productivity through efficient run strategies and priority sequencing.
• Schedule Management:
  Update scheduling software systems and maintain accurate, current schedules posted throughout production areas.
• Problem Resolution:
  Partner with Department Managers to resolve production flow issues and respond to changing customer requirements.
• Resource Alignment:
  Ensure employees and necessary resources are properly aligned to meet production requirements and company productivity targets.
• Capacity Planning:
  Monitor plant loading and communicate potential bottlenecks or excessive open capacity to management.
• Meeting Participation:
  Prepare for and actively participate in daily production meetings, providing updates on delivery dates and job progress.
• Integration Management:
  Collaborate on new equipment integration, staffing plans, and process changes including preventative maintenance scheduling.
• Safety Compliance:
  Observe established safety and housekeeping procedures while following all company policies and ISO requirements.

• Bachelor’s degree in a related field preferred; relevant experience may substitute for the educational requirement.
• 5‑7 years of offset printing experience required.
• Background knowledge in fulfillment operations.
• Previous experience in the printing industry highly desired.
• PMI Scheduling Professional certification preferred.

• Advanced working knowledge of scheduling software systems.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Effective use of intranet, email, and management information systems (MIS).

• Advanced understanding of production processes and manufacturing techniques.
• Comprehensive knowledge of substrates, inks, varnishes, coatings, and print production materials.
• Ability to resolve complex internal production scheduling issues.

• Strong customer service and interpersonal abilities.
• Excellent organizational, analytical, and planning capabilities.
• Effective problem‑solving and decision‑making skills.
• Meticulous attention to detail and accuracy.
• Ability to manage multiple priorities in fast‑paced environments.

• Ability to lift up to 25 pounds occasionally and 10 pounds frequently.
• Capability to sit and stand for extended periods.
• Visual and auditory acuity for reading, writing, and effective communication.
• Bilingual Spanish/English communication is advantageous.

• Strategic planning:
  Apply systematic approaches to production scheduling to optimize efficiency and meet customer delivery expectations.
• Communication excellence:
  Maintain proactive communication regarding project status, issues, and completion plans across all departments.
• Adaptability:
  Quickly adjust schedules and priorities in response to changing customer requirements and production challenges.
• Analytical thinking:
  Use data‑driven insights to identify potential bottlenecks and capacity optimization opportunities.
• Collaborative leadership:
  Build strong working relationships with diverse teams to ensure seamless production flow.
• Detail orientation:
  Maintain exceptional accuracy in scheduling systems and documentation.
• Business acumen:
  Understand how scheduling decisions impact customer satisfaction and company profitability.
• Problem‑solving excellence:
  Anticipate and resolve scheduling conflicts before…