Service Solution Specialist
Job in
Morrisville, Wake County, North Carolina, 27560, USA
Listing for:
bioMérieux SA
Part Time
position
Listed on 2026-01-12
Job specializations:
-
Sales
Business Development
-
Business
Business Development
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly
USD
80000.00
100000.00
YEAR
Job Description & How to Apply Below
Description
This position follows a hybrid work model, with an expectation to be onsite at our Salt Lake City or Raleigh office 2–3 days per week.
The purpose of this job is to maintain and establish growth of the current service agreement base and create new business opportunities through conversion of service expirations to sold service contracts leading to increased revenues for the company. The Senior Service Solutions representative is directly responsible for (a) training and mentoring new representatives (b) monitoring their work and helping them understand and correct errors (c) achieving the territory sales goals and maintaining existing customers within a territory as defined by bio Merieux.
Conducts telemarketing activities contacting customers who do not have service contracts, and sells the value of our contract offerings.
Primary Responsibilities
Articulate service contract value proposition and quote Service Contract offerings to customers.Drive new business revenue by quoting and converting service expirations into sold service agreements.Quote and execute renewals to maintain existing customer business. Minimize lost service agreement business.Identify opportunities to aggregate multiple instruments for a customer on an agreement and assist to close, working with the Service CAMs where applicable.Manage pipeline to ensure timing of closes matches Monthly Forecast & Quarterly Business Plan.Monitor monthly sales as reported for accuracy and adjust action plans to account for shortages towards goal.Work closely with sales, support, marketing and customers to ensure attainment of customer delight.Perform all work in compliance with company policy and within the guidelines of the bio Merieux, Inc. Quality System.Establish and maintain communications with sales, field service (internal and external), marketing, and customers to ensure attainment of customer satisfaction through programs and policies that are being developed consistent with customer needs and desires.Maintain customer records in Service Agreements database on a daily basis for all accounts in their territory.Submit a complete and accurate Bookings Package (including Billing Cover Sheet, Quote and PO) to Finance on a timely basis while assisting Finance in administering contract entitlements as needed.Assist customer and internal teams with resolving billing disputes as needed.Support audits by maintaining and updating customer data as needed.Provide technical expertise/assistance in product line as required in sales process.Support and/or deliver key sales presentations/demonstrations where required for selling Service.Communicate with customers on service contract issues where required.Oversee refresh of all departmental training materials on tools and processes and deliver to new hires. Creates new material as required.On board and mentor new hires for, at a minimum, the first 6 months, checking all customer quotes for accuracy. Help new teammates to understand their errors and equip them with the knowledge/tools to avoid similar errors.Share best practices on sales pipeline and workload management with team members. Model best practices and be shadowed by new team members in customer calls and other reviews.Coach team mates on how to present the value of bio Merieux services to the customer and assist team management in developing related tools and presentations for Service Sales, Field Sales and Field Service.Work closely with team management and serve as “subject matter expert” to identify, develop and test new process and tool improvements.Support team mgmt and Service Sales by taking responsibility and accountability for projects and reports as required.Collaborate with Canadian and other regions as required to promote Service Sales best practices.Education and Experience
High School Diploma or equivalent requiredB.S. in Business, Microbiology, or another related science preferred4 years of experience in service sales and/or telemarketing requiredFamiliarity with computerized information management systems (SAP and Sales Force is preferred).Thorough understanding of Service Sales tools and processes.Knowledge,…
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