Security Service Technician

Overview

The Security Service Specialist III is responsible for servicing our existing customer base, troubleshooting and repairing access control, CCTV, intrusion, intercom, and fire alarm systems. The candidate will have strong networking knowledge of LAN, WAN, and mesh networking connected to a local or remote server, or cloud-based system. The Service Specialist III will have strong verbal and written skills to keep the customer and the office informed of the status of the repair, and a strong work ethic to work independently or as a team reporting to the Service Field Supervisor.

The ideal candidate will be able to work with systems they are comfortable with, and also systems they have limited to no experience on, applying the same troubleshooting methods and critical thinking skills to take care of the customer.

• Mentor and develop peer Service Specialists assigned to your team with lesser knowledge and experience
• Interface with customer personnel developing relationships and demonstrating systems; providing training as needed
• Use technology to document the status of the repair, and record video clips or pictures into the system to provide the office with a visual representation of the before and after of the repair
• Use technical manuals, peers, and manufacturer’s technical support to troubleshoot problems
• Complete small add-ons for the customer and bill for those services
• Determine maintenance versus non-maintenance, or out-of-warranty repairs and bill when needed, while informing the customer up front of the charges before initiating those repairs
• Wiring, repairs or new work on installed systems shall conform to NEC
  70 or any other applicable codes and standards
• Run horizontal and vertical EMT, ENT, or rigid conduit per NEC
  70 for field repairs
• Read and review architectural drawings, site-specific specifications, and installation manuals to determine the best method for the repair
• Use test equipment such as multimeters, cable testers, and toners to test and repair circuits and sensors while following wiring and system specifications
• Provide daily and weekly reports to Brady management
• Other duties as required to support the needs of the business
• Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices
• Collaborate with all Associates to uphold the company’s mission and values
• Travel 20% of the time as required
• Work overtime/weekends as required
• On-call availability as required

• High school diploma or GED
• 4+ years of maintenance or installation experience in security systems or relevant field
• Knowledge of networking LAN, WAN and mesh devices
• Familiarity with IPv4 and IPv6 IP addresses, MAC IDs, and how they interact with servers and field devices
• Configuring network devices
• Configure unmanaged network POE switches, and work with managed switches with the customer IT department
• Familiarity with applicable software such as
  • CCTV:
    Exacq, Milestone, Video Insight, Avigilon, or similar systems
  • Access Control:
    Open Options, Software House, Amag, S2, Kantech, Brivo, or similar systems
  • Fire Alarm:
    Firelite, Vigilant, EST, Simplex, Autocall, or similar systems
• Proficiency with computer devices (including smartphones) and working knowledge of Microsoft Office and Apple iOS software
• Must possess a valid driver’s license
• Must possess North Carolina Alarm Registrant within 30 days of hire
• Must possess OSHA 30
• Must possess 3+ current manufacturer certifications in access control
• Must possess 3+ current manufacturer certifications in CCTV systems
• Must possess 1+ current manufacturer certifications in intrusion detection systems
• Must possess 1+ current manufacturer certifications in fire alarm systems
• Ability to pass a background check for North Carolina State Alarm Licensing
• Ability to pass a drug screening
• Ability to prove US employment eligibility

• Education from an accredited Electronic Trade School
• Preferred certifications: NICET, S2, Open Options, Software House 9000, Kantech Enterprise & global, Lenel, Brivo, AMAG

The physical demands and environmental exposure describe the essential functions of…