Service Desk Application Engineer II

Service Desk Application Engineer II – Computer World Services Corp.

Computer World Services Corp (CWS) is seeking an experienced Service Desk Application Engineer Level II to analyze complex system requirements, design software tools and subsystems, and ensure the efficient implementation of software solutions. This role involves managing software development and support using industry‑standard design techniques, estimating development costs and schedules, and refining existing programs to optimize performance. The ideal candidate has expertise in software configuration management, formal specifications, and CASE tools, with 5‑7 years of experience in software engineering and application support.

• System Analysis and Design
• Analyze and study complex system requirements to determine optimal solutions.
• Design software tools and subsystems that support software reuse and domain analyses.
• Implement software solutions in alignment with organizational and project objectives.
• Software Development and Support
• Manage the software development lifecycle using formal specifications, data flow diagrams, and other accepted design techniques.
• Utilize Computer Aided Software Engineering (CASE) tools to streamline development processes.
• Review, refine, and optimize existing programs to improve efficiency and reduce operating time.
• Cost Estimation and Scheduling
• Estimate software development costs and create detailed project schedules.
• Monitor project progress to ensure alignment with timelines and budgets.
• Software Configuration Management
• Supervise software configuration management activities to maintain version control and documentation integrity.
• Ensure that changes and updates are tracked and implemented seamlessly.

• Education:
  
  Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
  
  5‑7 years of experience in software development, system analysis, and application support.
• Proven experience in designing, developing, and managing software tools and subsystems.
• Technical
  
  Skills:
  
  Proficiency in formal specifications, data flow diagrams, and CASE tools.
• Strong understanding of software development methodologies and techniques.
• Familiarity with software configuration management processes and tools.
• Preferred Attributes:
  Excellent problem‑solving and analytical skills.
• Strong verbal and written communication abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
• Commitment to continuous learning and staying updated on emerging software technologies.

• ITIL certification v4 preferred.

• Applicants must be eligible to obtain Public Trust clearance.

• Potential hybrid work available for this position.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals.

As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.