Customer Service Representative

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It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients' cardholders who are calling in for support or with inquiries. You will handle inbound customer inquiries, resolve issues, and assist customers with card-related matters. You will be a crucial link between our client and their customers, ensuring a positive and seamless cardholder experience.



Key Responsibilities

• Customer Support:
  Handle inbound calls from cardholders and address their inquiries, concerns, and issues promptly and professionally. Provide accurate information about card features, usage, and benefits.
• Problem Resolution:
  Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters. Utilize available resources and systems to efficiently resolve problems
• Account Maintenance:
  Assist customers with updating their account information, verifying identity, and ensuring compliance with security and regulatory requirements
• Promote Additional Services:
  Educate customers about additional services, promotions, and rewards associated with their pre-paid cards, with the aim of increasing customer satisfaction and loyalty.
• Compliance:
  Ensure adherence to company policies, procedures, and industry regulations to safeguard customer information and maintain data privacy.
• Documentation:
  Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions in the call center database or CRM system.

Operating Hours

Monday - Sunday from 12pm-10pm EST

*** You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays **
* Training Hours

Monday - Friday from 12pm - 9pm

*** You must be available to attend 100% of your training, no time can be missed **
* What You Bring

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Proven experience in a call center or customer service environment
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
• Strong analytical skills with the ability to detect and investigate suspicious patterns and transactions.
• Empathetic and patient approach when dealing with customer inquiries and concerns.
• Strong problem-solving skills and the ability to think on your feet to resolve customer issues effectively.
• Ability to work in a fast-paced environment and handle a high volume of customer interactions while maintaining composure and professionalism.
• Basic computer literacy and proficiency in using customer service software and systems.
• Flexibility in working shifts, as call centers often operate 24/7.

What You Will Get

• Full Health Insurance (Medical, Dental, & Vision)
• Fun Work Environment
• Abundant Advancement Opportunities Equal Opportunity
  
  Employer:
  
  disability/veteran
• Cell phone benefits for employees - $25/month per line for unlimited phone, text and data.
  ** Restriction may apply
• Referral for Life Program - The referee receives a residual bonus every pay period

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function Other
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at VXI Global Solutions by 2x

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