Customer Service & Sales Chat Representative; Non-Voice

• Full-time
• Company: VXI
• Compensation: USD 41,600 - USD 41,600 - yearly

Join VXI

VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in the US, Central America, China, and the Philippines.

At VXI, we invest in our people by providing paid training, ongoing development, competitive benefits, and opportunities to build a long-term career with a global customer experience leader.

VXI is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Reasonable Accommodations: VXI provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. If you need an accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources consistent with applicable law.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.

• Provide customer support through chat channels.
• Address and resolve billing-related concerns and inquiries.
• Promote and sell products, services, and package upgrades based on customer needs.
• Maintain high levels of customer satisfaction and loyalty.
• Meet quality, productivity, and sales performance goals.
• Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism.
• Deliver exceptional service while balancing customer experience and sales objectives.

High school diploma or GED required.

• Strong written and verbal communication skills.
• Customer-focused mindset.
• Excellent active listening and probing skills.
• Ability to build rapport and demonstrate empathy through chat interactions.
• Ability to follow established processes and scripts while maintaining a natural communication style.
• Goal-oriented with the ability to meet productivity, quality, and sales metrics.
• Results-driven and motivated to achieve performance targets.

• Strong analytical and problem-solving skills.
• Ability to identify customer needs and provide appropriate solutions.
• Adaptable to changing processes, systems, and business requirements.
• Open to coaching and continuous improvement.

• High level of integrity and accountability.
• Strong sense of ownership and responsibility.
• Ability to work effectively under pressure.
• Strong time management and multitasking skills.
• Detail-oriented with excellent organizational skills.
• Resilient and capable of handling challenging customer situations professionally.

All your information will be kept confidential according to EEO guidelines.

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