Outbound Operations Coordinator

Job Title:

Outbound Operations Coordinator

Location:

Onsite,Morrow, GA

Compensation: $28.50/hr.+Full Benefit Package Day one

Join a dynamic startup poised for growth and innovation in the mobility sector.

Flexcaris the first and only zero down, month-to-month car lease. Currently active in four markets and expanding rapidly,Flexcarisa pioneeringnew category in the $90 billionautomotive industry.

AtFlexcar, wedon’tsell cars. We sell freedom.

• Freedom from car loans.
• Freedom from used carsalesmen, insurance agents, and car mechanics.
• Freedom to cancel anytime.
• Freedom to drive any car, anytime.

The Outbound Operations Coordinator will overseea dynamic business area responsible for vehicle preparation (Quality Assurance), lot flow and vehicle shuttling as well as on-time delivery and order readiness.

This role encompasses the supervision of 3p vendors (cleaning and shuttling) asdwell as a team of on-site operationsspecialistwhoare responsible for several areas of our on-lot flow.

• Masterfully coordinate complex, time-sensitive tasks by developing and executing plans that guarantee all orders are prepared on schedule and consistently exceed quality standards.
• Oversee the efficient movement of high vehicle volumes between primary and auxiliary lotsas well as satellite pickup locations,ahead of deadlines.
• Proactively inspect product quality, anddeliverexceptionalresults with minimal supervision.
• Resolve large-scale operational challenges swiftly,ensuringevery commitment is met with precision.

• Directly manage member satisfaction metrics focused on vehicle quality, taking accountability for outcomes.
• Oversee budgets for shuttling and cleaning operations,leveragingthird-party teams foroptimalresourceutilizationand process efficiency.

• Drive performance by ensuring operations specialists and third-party vendors consistently achieve SLA benchmarks.
• Foster continuous professional growth through structured feedback and dedicated coaching, uplifting teamcapabilityand engagement.

• Build andmaintainstrategic partnerships with vendors to minimize costs and accelerate turnaround times.
• Deliver actionable feedback, collaborating closely to elevate product quality and achieve the highest level of member satisfaction.

• Conduct thorough analysis of site performance metrics, pinpoint operational gaps, and implement targeted action plans that deliver measurable improvements.
• Use data insights to inform decision-making andoptimizeprocesses for sustained success.

• Experience:
  
  3-5years of operations management, preferably in vehicle operations/service; prior P&L ownership experience is a plus.
• Educational Background:
  
  Bachelor's degree in Operations Manage mentor related fields is advantageous.
• Communication
  
  Skills:
  
  Exceptional ability to communicate across all levels of leadership and withcross-functional teams, including facilities, real estate, and product teams.
• Flexibility & Resilience:
  
  Willingness to cover all operational hours, including evenings, weekends, and holidays, with the ability to adapt quickly to changing business demands.
• Physical Requirements:
  
  Ability to carry tools and equipment (up to 50 lbs.) and work outdoors in varying weather conditions.
• Travel:
  
  Willingness to travel to all locations within the market as needed.

• Supportive Leadership:
  
  Your leadership team is dedicated to ensuring you have the resources and support you need to succeed.
• Influence Change:
  
  As a key influencer in our organization, you will have the opportunity to drive meaningful change andimpactour growth trajectory.
• Hands-On Impact:
  
  Experience the satisfaction of seeing the processes you implementdrivereal resultsin the field.
• Dynamic Environment:
  
  Enjoy the excitement of a role where each day presents new challenges and opportunities.

• Rest &Relax!
  
  Potentialtoaccrue
  80 hoursof PTO your first year, and up to120 hoursin later years plus multiple company paid holidays and
  40 hoursof Sick time.
• Save for Your Future!401(k) with company match from day one of hire
• Benefits:
  
  Exc…