Retail Assistant Branch Manager

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Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award‑winning bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve.

At Woodforest we care and prove it by volunteering with local charities and food banks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee‑owned banks in the country!

The Retail Assistant Branch Manager is responsible for aligning direction with the Retail Branch Manager in driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and in‑store partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

• Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
• Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
• Embrace and lead a technology‑driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged and intrinsic community partner.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Demonstrate flexibility to perform every other duty as assigned.

• Exhibit operational excellence through diligent adherence to policies and procedures.
• Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Practice branch security procedures and protect customer confidentiality and privacy.
• Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
• Practice prudent expense management.
• Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.

• Proactive when seeking business outside of the branch.
• Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Open to direct coaching and feedback.
• Work flexible or extended hours to meet business needs; demonstrate reliability.
• Passion for taking care of people by exhibiting effective problem‑solving abilities, maintaining composure, and conveying a positive attitude while interacting with customers and internal team members.
• Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, and engage in sales and service processes.
• Excellent organizational skills with ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

• 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience; OR a…