Branch Service Manager

Branch Service Manager page is loaded## Branch Service Manager locations:
GA-Morrow-Southlake Cirtime type:
Full time posted on:
Posted 4 Days Agojob requisition :
JR100088
** Ameris Bank
** is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers.

At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and  and how you can bring it to life as an Ameris Bank teammate.

Responsible for overseeing all branch operations and leading a team in execution of sales and service objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operational, and customer service expectations are met. This position is also responsible for assessing skillsets, assigning resources and ensuring branch compliance. Performs other projects and duties as assigned.  Essential Functions, Duties, and Responsibilities:  
· Implement strategy, assess and monitor performance, and motivate and manage a team in order to meet and exceed service and sales goals objectives as outlined by Bank leadership.  
· Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls.  
· Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.  
· Responsible for optimizing use of resources to meet operational needs of the branch.  
· Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning.  
· Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.  
· Manage branch safety, security, and compliance.  
· Protect against criminal or fraudulent activity, risk or exposure.  
· Perform regular audits of the vault and teller cash with proper documentation.  
· Responsible for maintaining customer base and meet growth expectations.  
· Ensure regular communication with Bank leadership.  
· Maintain a working knowledge of banking products, programs, services, and promotions  
· Lead training and staff meetings.  
· Approve policy exceptions within authorized limits.  
· May perform all sales and service functions of the branch as needed, including meeting or exceeding established targets.  
· Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.  
· Always act in the best interest of the customer when offering additional products and services.  Required Knowledge, Skills and

Competencies:

· Highly motivated team-player with ability to develop and maintain collaborative relationships.  
· Strong written and verbal communication skills.  
· Knowledge of branch operations.  
· Knowledge of banking policies and procedures.  
· Intermediate PC proficiency.  
· Intermediate proficiency in Google Docs and Microsoft Office products.  Industry and

Work Experience:

· 3 or more years of retail banking experience required.  
· Supervisory, leadership or mentoring experience required.  
· Branch operations experience required.  
·…