Sales Associate Keyholder

About PHOENIX

P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express and Bonobos provide modern, confident and effortless style apparel. Customers can shop in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Responsibilities

• Performs opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom.
• Follows company policies and procedures to ensure safety of all associates and customers.
• Assists with product launch changes according to company SOP.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing the customer's wait time.
• Positively resolves customer service-related issues, escalating as required.
• Drives credit and loyalty member programs by explaining benefits and encouraging participation.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0-2 years of relevant job experience – minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

Critical Skills & Attributes

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits And Compensation

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX offers individualized insurance coverage and additional benefits. Part‑time associates may also receive paid sick leave, public health emergency leave, and a 401(k) with company match. They are eligible for an Express merchandise discount, participation in the Learn & Earn incentive program, and voluntary benefits through You Decide.

Equal Opportunity Employer

PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call or email A

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. PHOENIX will not consider or approve payment to any third‑parties for hires made without a signed agreement.