Seasonal Key Holder

Overview

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll support the store leadership team in providing the best customer experience, ensuring that fellow fans can get hands on the merch they love.

• Provide an amazing shopping experience that encourages customers to return. They’ll be impressed by your product knowledge and customer experience skills.
• Provide leadership support and help run the store when your Manager gets pulled away.
• Understand the store sales plan and comp sales goals, and help drive sales by increasing key KPIs such as UPT and ADT.
• Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store.
• Work the register; you’ll process sales transactions and use your fandom knowledge to drive add‑on sales. You’ll be able to close out the register and communicate shortages or overages to your Store Manager.
• Assist with planogram changes including store map, wall, fixture, and merchandising mix.
• Communicate fashion and music trend information to management and respective HQ partners.
• Work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
• Support the maintenance of the store; you’ll help keep the stock room organized and the store tidy.
• Train and coach new Sales Associates as needed to help them quickly get acclimated to the team.
• Perform any other activities as assigned by your Store Leader.

• Previous experience working in a retail environment. If you love music and pop culture, you’re in the right place!
• Superpowers in providing customer service and selling.
• A high school diploma or GED equivalent.
• Avenger‑like collaboration and communication skills, as well as Captain America‑like leadership.
• Typical retail skills: you’ll be able to stand and walk around during scheduled hours, reach for merch using a ladder, step stool, and pole, and move around boxes of merchandise that may weigh up to 50 pounds.