Early Morning Stock Associate

Early Morning Stock Associate at Ross Stores, Inc.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers, treats fellow associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be requested to perform additional tasks to help achieve customer service and operational goals.

• Understand that safety is the number one priority and practice safe behaviors in everything we do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Keep egress to emergency exits clear and clutter‑free and report unsafe conditions immediately.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times.
• Assist customers at the register, provide merchandise information, answer questions politely and knowledgeably, and greet everyone with eye contact, a smile, and a “hello.”
• Respond to customer service calls immediately and handle all customer issues courteously, escalating to store leadership when necessary.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily assigned sizing and recovery according to best practice, ensuring a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with urgency, merchandize items per the monthly presentation guidelines, and maintain brand familiarity within departments.
• Understand the Loss Prevention Awareness program, the Shortage Highway, and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions and safeguard confidential information, cash, card information, and merchandise.
• Follow Mark‑Out‑of‑Stock (MOS) policies, process MOS items correctly, and notify store leadership of approved disposals.
• Follow all policies for cash, check, credit card, and refund transactions, maintain accuracy with bankable tenders.
• Demonstrate a sense of urgency, maximize productivity, and minimize steps and touches in work flow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership friendly, respectfully, and cooperatively.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment including PDTs, registers, and PCs.
• Stand, walk, and move around the store for the majority of the shift.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Push, pull, and lift more than 25 pounds occasionally.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Some tasks may require additional qualifications and skills.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties and responsibilities. Contents are subject to change at the management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company’s overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender identity, sexual orientation, and any other category protected by federal, state, or local laws.