HVAC Service Tech

Join to apply for the HVAC Service Tech I role at Service Experts

Position Title:

Service Technician I

Reports To:

Field Supervisor or General Manager

Status:
Full-time, Regular position

Category:
Technician

Location Name:
Peachtree-South Service Experts

Location Address: 1286 Citizens Pkwy Ste G, Morrow, GA 30260

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.

Join us and become an EXPERT!

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Technicians earn over $70,000
• Generous PTO provided
• 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career‑growth opportunities available across the U.S.
• Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• We’ll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as:
  Legal advice, pet insurance, and health advocacy programs

Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

• Performs maintenance calls and routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspects and performs limited diagnostics to prevent premature breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed.
• Delivers and removes parts and equipment required to complete service work.
• Assists the Service Technician in servicing equipment and accessories.
• Uses hand‑held device to record all required information on customer call; completes all forms and paperwork neatly and accurately; collects payment from customers if necessary.
• Communicates with dispatcher to ensure accurate status reports.
• Provides excellent customer service and sustains high customer satisfaction.
• Promotes products and services; calls Sales and Service Coordinator with replacement product leads.
• Ensures company property, vehicles, tools are properly accounted for and maintained.
• Represents the company professionally and ethically.
• Follows standard procedures and processes; ensures the vehicle is properly stocked.
• Performs other duties as needed or assigned.

• Reports unsafe acts, conditions, and hazards to supervisor immediately.
• Reports any contravention of legislation or company policy.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate PPE as prescribed.
• Never removes or renders ineffective safety guards or devices.
• Complies with general rules as prescribed by company programs.
• Operates devices or equipment as prescribed.
• Participates in safety initiatives, teams, or committees.
• Reports all injuries or incidents immediately.
• Provides input on developing safety initiatives and plans.
• Does not perform acts that endanger safety or well‑being of others.
• Does not engage in pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirements.

• High school diploma or GED with additional training and 0 to 1 years’ experience in HVAC; technical training certification preferred.
• All valid licensing or certification required by local…