Customer Success & Implementation Manager
Listed on 2025-12-05
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IT/Tech
Technical Support, IT Support
Customer Success & Implementation Manager
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Job Summary :
We're seeking a Customer Success & Implementation Manager to drive customer satisfaction, retention, and growth across our Red Balloon and Military Hire platforms. This role combines technical implementation, ongoing support, and strategic customer engagement.
The ideal candidate has 2-5 years of relevant experience in customer-facing roles with technical components—whether in account management, technical support, implementation, or similar positions. You'll own the complete customer lifecycle for premium accounts: onboarding, ATS integrations, XML feed configuration, basic technical support, ongoing training, and utilization optimization.
Strong communication and problem-solving skills are essential. You'll serve as product expert and customer advocate, proactively re-engaging under utilizing customers, identifying growth opportunities, submitting bug reports to engineering, and delivering regular utilization reports to the executive team.
Responsibilities:Onboard and implement Military Hire accounts as needed.
Set up XML feed and such.
Onboard and implement new ATS customers
Provide technical and customer support for both brands
Provide weekly reporting to exec team of customer utilization
Provide regular product training for existing customers
Pursue low utilization customers to get them reengaged
Provide product feedback from customer interactions
Submit bug reports to engineering team
Product expert outside and inside the organization
Light technical capabilities
Decent people IQ
Attention to details to make sure all steps are done for implementation
Problem solver who will do what it takes to give customers success
Highly organized
- Not Applicable
- Full-time
- Customer Service, Information Technology, and Project Management
- Technology, Information and Media
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