Global Director of Technical Support & Self-Service Excellence
Listed on 2026-10-12
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IT/Tech
IT Support, Technical Support, Systems Administrator
Lightcast seeks a Director of Customer Technical Support to lead a global team across Moscow, Idaho, and India. This strategic role partners with the SVP of Client Success to scale support operations, drive customer experience, and develop early-career talent.
The position emphasizes 24/6 coverage, AI-enabled self-service adoption, and strong cross-functional collaboration. The ideal candidate will have 8+ years in technical support or customer engineering, proven leadership, and a track record
This is an excellent opportunity to take on the Global Director of Technical Support & Self-Service Excellence role at Lightcast.
This role is for the Global Director of Technical Support & Self-Service Excellence role at Lightcast.
We are seeking a motivated Global Director of Technical Support & Self-Service Excellence to join Lightcast in Moscow, , United States.
Consider building your career as a Global Director of Technical Support & Self-Service Excellence at Lightcast.
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