Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people. At Ross, we bring our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. As part of our team you will experience:
Success, Career growth, Teamwork, and a commitment to Diversity, Equality & Inclusion.

General Purpose

The Area Supervisor is a member of the Store Leadership responsible for a specific assigned area of the Store and for general operations when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly and efficient environment, ensuring proper merchandise presentation, and enforcing company operational processes.

Essential Functions Maintaining Safe & Secure Environments

• Understand that safety is the number one priority and practice safe behaviors.
• Maintain a high level of awareness on the sales floor, correct or report unsafe conditions.
• Secure the building, including entrance/exit control, EAS devices, Cash Office security, armored carrier pick‑ups, and register area.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety including accident prevention, reporting, and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize associates using company recognition programs.

Personal and Store Brand

• Represent and support the company brand at all times.
• Maintain a professional appearance and ensure associates adhere to the dress code.
• Keep all areas of the store clean, well‑maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns are completed to company standards.
• Responsible for receiving merchandise trucks when needed.
• Process all merchandise with a sense of urgency.
• Responsible for receipt of all non‑merchandise inbound deliveries.
• Maintain cleanliness and organization of all stockrooms.
• Help deliver and place merchandise on the sales floor.
• Ensure any back‑stock is secured and processed to policy.
• Merchandise the department including back stock.
• Reduce loss due to damage.
• Ensure compliance with monthly presentation guidelines.
• Conduct floor moves and signing, including promotional signing as needed.
• Perform re‑wraps as needed.

Loss Prevention

• Understand and comply with the Loss Prevention Awareness Program.
• Maintain a large customer‑service presence on the sales floor.
• Safeguard confidential information, cash and credit card information, and merchandise.
• Maintain the Public View Monitor (PVM) system.
• Conduct “Code 50” package inspections.
• Execute company best practices to maximize productivity.

Front End Supervision and Operations

• Administer company best practices and minimize steps and extra touches.
• Maintain pace, energy, and presence at the front end.
• Train and coach associates on cash registers, shortage control policies, and other front‑end procedures.
• Control retail associates’ break schedule for backups, lunches, and breaks.
• Ensure all equipment is working properly.
• Maintain supplies and recovery for the front‑end area.
• Ensure go‑backs are expedited, properly scanned, security tagged, and ticketed.
• Teach all associates the “Scan and Bag” best practice.
• Ensure salability of merchandise on the front end and in specialty racks.

Fitting Rooms

• Maintain and clean fitting rooms.
• Audit all fitting‑room garment tags per company policy.
• Ensure go‑back compliance throughout the day.

Administrative Duties As Assigned By Store Manager

• Conduct cash pulls and bank deposits per company policy.
• Manage front‑end control, refund approval, associate purchase approval, and cash handling procedures.
• Administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
• Perform other duties as assigned.

Competencies

• Manage work processes.
• Business acumen.
• Plan, align, and prioritize.
• Build talent.
• Collaborate.
• Lead by example.
• Communicate effectively.
• Ensure accountability…