Public Service Customer Support Specialist II
Listed on 2026-11-02
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Description
DSHS ESA - Customer Service Specialist 2
Are you ready to put your customer service skills to work? We need your talent and enthusiasm to provide customer service support and assistance. This is an entry-level position critical to the agency's success and provides an opportunity for talented and dedicated individuals to learn, grow, and start a meaningful and rewarding career in public service!
Description
DSHS ESA - Customer Service Specialist 2
Are you ready to put your customer service skills to work? We need your talent and enthusiasm to provide customer service support and assistance. This is an entry-level position critical to the agency's success and provides an opportunity for talented and dedicated individuals to learn, grow, and start a meaningful and rewarding career in public service!
The Economic Services Administration is looking for a customer service professional to join our Moses Lake Community Service Office as part of our hard-working team. You will provide administrative support to staff and management. In this fast-paced environment, you will also provide support to a diverse population of customers, the public, and other agencies with general program information about public assistance.
Note: A valid WA driver's license is required for the position
See Why People Like You Choose Careers With DSHS
Some of what you'll do:
- Process and issue negotiables (EBT cards, gas cards, bus passes) to customers.
- Maintain security and accuracy of all negotiables.
- Evaluate the need and initiate orders for office equipment, repairs, supplies, posters and forms.
- Maintain proper inventory of janitorial supplies for full complex.
- Accept supply deliveries, verify orders for accuracy, and processes incoming and outgoing mail.
- Ensure electronic and paper files are organized and updated.
- Respond to inquiries and resolve problems.
- Troubleshoot access issues related to benefits, resolve EBT inquiries, and guide customers on system use to help them confidently manage their services.
- Provide administrative support to all staff, including those working remotely.
- Strong customer service skills, demonstrating compassion, professionalism, and respect in every interaction.
- Experience supporting individuals from diverse backgrounds, including those facing housing instability, mental health challenges, or substance use disorders.
- Clear and empathetic verbal and written communication skills.
- Proficiency with office software and record-keeping systems, with the ability to learn agency-specific programs and assist clients with tools like EBT.
- Attention to detail with the ability to manage inventory, track records, and follow procedures accurately.
- Adaptability in a fast-paced, team-oriented environment with frequent customer interactions.
- Strong organizational skills with the ability to successfully multitask and manage competing priorities.
- Adhere to office expectations for punctuality and attendance.
We Are Searching For Professionals With
- A high school diploma or equivalent AND two years of experience assisting clients or customers with inquiries, complaints, or problem resolution. OR
- One year of experience as a Customer Service Specialist 1. OR
- A combination of education and experience that provides equivalent knowledge and skills.
Along With Your Application, Please Include
- An updated resume.
- Three professional references with current contact information.
Please reach out to DSHS Recruiter Alex Baclaan laan.gov and reference job number #08178.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging,…
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