OB Patient Coordinator

The OB Patient Coordinator is part of a multi-disciplinary team providing specialized care for our OB clinic patients. As the central point-of-contact for OB patient calls and scheduling, the OB Patient Coordinator provides exceptional customer service helping to create a warm, empathetic experience for our patients. Their role includes patient care coordination, supporting the patient by connecting them to resources and education and supporting the team with tracking and patient follow-up.

The OBPC is also accountable for important administrative functions, including maintaining accurate patient records and supporting the billing process for our First Steps patients.

• Provides excellent service, information, and support to patients and colleagues on the phone and in person.
• Responsible for OB Clinic/2nd Floor welcome center reception, OB dedicated phone line, and OB appointment scheduling.
• Responsible for patient support, care coordination, and support of the OB team.
• When making appointments and at check-in, ensure the accuracy of general patient information in the practice management system.
• Supports the First Steps appointment tracking and billing processes, including documentation and accuracy of information, according to established procedures.