Multi-Unit Team Leader

Overview

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This role provides leadership over three H&R Block tax offices, delivering leadership to customer-centric teams to accelerate seasonal tax business. The position is not remote and requires in-person work. A flexible part-time schedule starts in the fall, transitioning to full-time from January to April with possible evening and weekend hours.

• Provide leadership and development of associates across three tax offices
• Deliver an outstanding client experience and achieve office-related growth objectives
• Lead daily team meetings and communicate essential information to tax office associates
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center
• Create an engaging team environment through training and coaching across all offices
• Prepare associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with the ability to grow and develop associates
• Aptitude for executing growth plans and leading a growth-oriented culture
• Strong decision-making and judgment skills; ability to work in a fast-paced environment with minimal supervision
• Excellent interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

The pay range for this position is $15.00 - $40.00 per hour. Local minimum wage laws apply. Benefits may include medical coverage, 401(k), Employee Stock Purchase Plan, and other programs; eligibility varies by role and location. Details are posted with local requirements.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Note:

This description reflects the role as posted and does not constitute a job offer. Local pay ranges and benefits are subject to eligibility and location.