Retail Keyholder; Store

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we strive to create unforgettable experiences for our guests by constantly pushing the boundaries of what’s possible.

Essential Job Duties And Responsibilities

• Provide best‑in‑class guest service: promptly greet guests, respond to questions and concerns courteously, assist guests in meeting their video‑gaming needs, inform guests about special promotions, the trade‑in program, and recommend additional items as appropriate.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that drive sales and repeat business.
• Process purchases and returns accurately via the POS computer system, ensuring top‑notch guest service.
• Address guest comments or questions in person or on the phone, answering calls promptly and professionally.
• Promote Game Stop’s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Maintain a clean, organized, and merchandised store, including restrooms, and ensure all fixtures and equipment are in proper working order.
• Complete omni‑channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices; make bank deposits as required.
• Conduct inventory counts, restock merchandise, and ensure all products are represented and alphabetized on the selling floor.
• Support store management in meeting sales, profit, and shrink goals; complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately; prepare closeout paperwork and bank deposit slips properly.
• Check shipments for discrepancies, report them to the appropriate manager.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Visually inspect associates’ and leaders’ packages at closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely feedback to store management.

QUALIFICATIONS

• Proof of identity and eligibility to work in the United States.
• At least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

Required Job

Skills And Abilities

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming.
• Operate the POS computer system and complete required paperwork.
• Basic math skills and alphabetizing skills.
• Self‑motivation and teamwork to complete tasks promptly.
• Problem‑solving skills and judgment abilities.
• Follow instructions in written, oral, or diagram form.
• Deliver bank deposits following loss‑prevention safety guidelines.
• Work a flexible schedule, including nights, weekends, and some holidays; minimum 3 days per week.
• Remain effective under pressure and handle stress appropriately.
• Perform physical tasks: bend, stoop, reach, climb ladders, lift merchandise up to 30 lbs., and stand/move unassisted for up to 10 hours per day.

Game Stop provides equal employment opportunities to all applicants for employment, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status. Game Stop also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Pay $17.63 - $20.38

Seniority level Entry level

Employment type Part‑time

Job function Sales and Business Development