Clerical Assistant

Position Overview

The Clerical Assistant supports functions of the Human Resources Department and the Finance Department. He/She assists with office and computer related tasks to include, but not limited to: scanning/filing documents, data entry, answering a multi-line telephone system, and other duties as requested. He/She answers all incoming telephone calls in a professional manner and routes calls or relays messages accordingly. The Clerical Assistant helps with a variety of administrative tasks including copying and faxing;

sorting and distributing mail; organizing conference and meeting room reservations; travel expense reports; ordering supplies, new hire documents and scheduling appointments. The Clerical Assistant also assists, as needed, with front desk receptionist duties making sure visitors are handled in a professional, courteous manner and with the Food Pantry by obtaining the necessary documents from clients, determining eligibility, and distributing food.

Work involves sitting with frequent requirements to move about the office and the facility. Work involves using repetitive motions of the wrists, hands and/or fingers while operating standard office equipment. Must be able to perceive the nature of sound at normal speaking levels with or without correction. Must be able to be active for extended periods without experiencing undue fatigue.

Must demonstrate good communication and speaking skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must have the ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required.

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e. telephone, fax, etc.). Must have intermediate knowledge and skill in using MS Office. Must understand the fundamentals of automated data processing, and be able to quickly gain a detailed understanding of complex computerized and non-computerized information.

High School diploma or equivalent required.

Previous clerical experience preferred. Experience using a multi-line phone system preferred. Computer knowledge and experience utilizing and understanding different programs required.