Junior Telecoms Support Analyst

Our client is looking for an enthusiastic and customer-focused Junior Telecoms Support Analyst to join their team in Mossel Bay . This entry-level position is perfect for someone passionate about technology and eager to begin a career in the telecommunications sector. You will provide first-line technical support to customers, helping them resolve issues with their services and equipment. The role involves diagnosing problems, guiding customers through troubleshooting steps, and escalating complex issues to higher technical tiers, ensuring a positive customer experience.

• Respond to customer inquiries via phone, email, and chat, providing prompt and effective technical assistance.
• Diagnose and resolve common technical issues related to internet, phone, and television services.
• Guide customers through setup, installation, and troubleshooting processes for their equipment.
• Accurately document customer interactions, issues, and resolutions in the support system.
• Escalate unresolved technical problems to senior support staff or relevant departments.
• Contribute to the knowledge base by documenting solutions and common troubleshooting steps.

• High school diploma or equivalent; further technical education is a plus.
• Basic understanding of telecommunications services (internet, voice, data).
• Excellent communication and active listening skills.
• Patience and a customer-centric approach to problem-solving.
• Ability to learn new technologies and systems quickly.
• Must be able to work effectively in a team environment in Mossel Bay.

• Competitive starting salary for an entry-level position.
• Comprehensive training program to build foundational skills.
• Opportunities for career advancement within the company.
• Medical and retirement benefits.
• Supportive team atmosphere focused on learning and development.